Q. The inside of the headlamps of my two-month-old Nissan Qashqai appear to be covered in scratches. How could this be the case on a brand new car and what should I do?
AM, Murthly, Perth and Kinross
A. The first thing you need to do is make absolutely sure the scratches are on the inside. Run your fingertips over the headlamps; they should feel completely smooth, but if they don’t, the scratches might be on the outside. Although the plastic used in modern headlights is very tough, it can be damaged by harsh cleaning methods: a scourer used to remove insects, for example.
However, if the damage is on the inside, you should return the Qashqai to the dealer and ask it to rectify the problem. If it offers to simply remove, polish and replace the lenses, stand your ground because this is a wholly inadequate solution: the car is new and so should not have refurbished parts on it.
Do not settle for anything less than two brand new headlamp units.
Dave Pollard has written several Haynes manuals and has tested just about every car-related accessory – read more from Dave here.
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