NVQ

This NVQ is for those involved in the taxi and private vehicle hire industries.

Core competences cover health and safety in your work environment, providing professional customer service, dealing with emergencies and incidents during a journey, achieving effective working relationships with colleagues and dealing effectively with difficult passengers.

The road passenger vehicle driving qualification is specifically for taxi drivers (Hackney or Private) Community Transport and Chauffeurs. The delivery is mainly carried out in the workplace by qualified assessors, though you are normally expected to attend a couple of workshops covering customer service and defensive driving.  The workshops provide the knowledge for your taxi NVQ.  The remainder of the qualification is gained through observation and discussion with our assessor whilst you work and a case study.  On average you should achieve the qualification within three to four months.

NVQ Level 2 in Road Passenger Vehicle Driving.  There are seven mandatory (must do) units.  The six "must do" units are common to Taxi drivers, Community Transport and Chauffeurs alike -

Unit 1 Health & Safety in the Road Passenger Transport Industry

Unit 2 Driving vehicles safely and efficiently

Unit 3 Customer Service in the industry

Unit 4 Dealing with Difficult passengers

Unit 5 Dealing with emergencies and incidents during a journey

Unit 6 Providing a transport service for passengers who require assistance

Unit 7 "must do" varies according to occupation -

Taxi - Hackney, Private Hire and Chauffeur - Transport of Children.